Returns & Replacements

Return & Refund Policy

Thank you for shopping at Nalu Market!

The following terms are applicable for any products that you purchased at www.nalumarket.com. 

The deadline for cancelling an order is 14 days from the date on which you received the goods, who is not the carrier, takes possession of the product delivered. Shipping charges and other fees are not refundable.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

●  sending us an email: info@nalumarket.com

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

In order for the goods to be eligible for a return, please make sure that:

●  The goods were purchased in the last 14 days;

●  The goods are in the original packaging.

The following Goods cannot be returned:

●  The supply of goods made to your specifications or clearly personalized;

●  The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over;

●  The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

●  The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods at the following address:

21443 Hawthorn Blvd #422, TORRANCE, CA, 90503, United States

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.